Privacy and SMS Messaging Statement

NLC Woodbank collects your name, contact information, address, and other information necessary to provide firewood assistance. We use this information only to:

• Verify eligibility for firewood assistance. 
• Coordinate firewood distribution and delivery.
• Confirm, remind you about, or reschedule appointments.
• Notify you of distribution changes, closures, or other service-related information.
• Provide account authentication and security notifications, when applicable.

SMS Messaging

When you provide your mobile number and consent to receive text messages, NLC Woodbank may send you service-related SMS messages concerning your account, appointments, firewood requests, or changes to our operations.

Message frequency varies depending on your account activity, appointment schedule, and how often you request assistance. Message and data rates may apply.

You are not required to consent to SMS messaging to receive firewood assistance, register an account, or use the NLC Woodbank application.

You may reply STOP to any message to stop receiving text messages. Reply HELP for assistance.

How We Protect and Use Your Information
NLC Woodbank securely stores your personal information and uses it only to administer and provide our services.

We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes.

Mobile information and SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Information may be provided only to service providers that are necessary to operate our systems or deliver requested communications, or when disclosure is required by law. These service providers may use the information only to perform services on behalf of NLC Woodbank.